Last Updated: 23-08-2026

At Ojasvi fashion, we want you to be happy with your purchase. If you are not satisfied with a product, you may be eligible for a return, exchange, or refund according to the conditions below.

1. Return Eligibility

Products may be eligible for return if:

• The return request is made within 15 days of delivery.
• The product is unused and unworn.
• The product is in its original condition.
• Original tags, labels, packaging, and accessories are intact.
• The product has not been washed, altered, damaged, or used.
• The product is accompanied by the applicable order details or proof of purchase.

Certain products may be non-returnable for hygiene, safety, customization, or other legitimate business reasons.

2. Non-Returnable Products

Depending on the product category, the following may not be eligible for return:

• Customized or personalized products
• Products marked as non-returnable
• Used, washed, altered, or damaged products
• Products without original tags or packaging
• Certain innerwear or hygiene-sensitive products
• Gift cards
• Products purchased under specific final-sale conditions

The applicable return conditions may be displayed on the product page at the time of purchase.

3. Damaged or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs, videos, packaging details, or other information to verify the issue.

After verification, we may provide a replacement, exchange, refund, or another appropriate resolution.

4. Refund Process

Once your returned product is received and inspected, we will notify you about the status of your refund.

If approved, the refund will generally be processed through the original payment method or another suitable method permitted by applicable payment rules.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

5. Shipping Charges

Unless otherwise stated, original shipping charges may not be refundable.

If the return is due to an incorrect, defective, or damaged product caused by us, we may provide an appropriate resolution, including reimbursement of eligible return shipping costs.

6. Exchange

Where exchange is available, the replacement product will be subject to stock availability.

If the requested replacement is unavailable, we may offer a refund or another suitable option.

7. Order Cancellation

Orders may be cancelled before dispatch, subject to our order-processing status.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.

8. Refund Delays

If an approved refund has not been received within the expected processing period, please contact us with your order number.

We will coordinate with the relevant payment provider where necessary.

9. How to Request a Return or Refund

To request a return or refund, contact:

See contact details

Please provide:

• Order number
• Product name
• Reason for return
• Photographs or other supporting information, where applicable

10. Policy Changes

We reserve the right to update this Refund Policy from time to time. Changes will be published on this page.

11. Contact Us

Ojasvi fashion